Communication Picture Exercise
Carol F. Durham
Director Clinical Education & Resource Center and Clinical Associate Professor
UNC-Chapel Hill School of Nursing
Safety, Teamwork and Collaboration
Continuing Education, Pre-Licensure ADN/Diploma, Pre-Licensure BSN, RN to BSN, Staff Development
Classroom, Skills or Simulation Laboratories
This file contains a jpg picture and a set of two intentionally different instructions for interpretation of the picture: Picture I and II.
You will find it helpful to order one free copy of the TeamSTEPPS multimedia curriculum kit. The Department of Defense and the Agency for Healthcare Research and Quality (AHRQ) have developed TeamSTEPPS “It is an evidenced-based program aimed at optimizing performance among teams of healthcare professionals – enabling them to respond quickly and effectively to whatever situations arise.” (TeamSTEPPS, Introduction, p.1). Order: AHRQ, PO Box 8547, Silver Spring, MD 20907 800-358-9296 ISBN 1-58763-192-X
Evaluation – anecdotal
Learners have been expressed an “ah ha” moment when this strategy has been used. The importance of handoffs and of using SBAR when different team members have different information about the patient is highlighted. The importance of clear and concise communication is reinforced.